Reverse Mortgage Loan Blog

It’s a good thing mortgage loan officers are so persistent.

The first time Matt Pitters — who works for Melville-based World Alliance Financial Corp. — called Flora Bartley of Temple, Texas, last month, she hung up on him. He allowed that this isn’t an unusual response to telephone sales calls, but said protocol required that he give it another try — just to make sure the hang-up was intentional.

The second time he called, Pitters said, “She was kind of mumbly and hard to understand, but she did say, ‘Help me,’ and that’s not normal.”

Keeping the potential reverse-mortgage borrower on the line, Pitters called local emergency responders and gave them Bartley’s address.

“They seemed somewhat confused,” he said. “I was calling someone in Texas, and I’m in Troy with a New York number.”

Eventually, the Michigan responders contacted Texas responders, who sent an ambulance to Bartley’s house.

“He saved my life — I was in distress,” Bartley said last week from her hospital bed in Texas. “I was just out of my head, I was sick real bad. For some reason, he called 911 to come to my address.”

Pitters said he’s talked to Bartley a few times since the incident, but said that’s not unusual.

“You really get to know these people,” he said. “In other jobs I don’t get birthday cards. I get birthday cards here.”

The ongoing correspondence with Bartley — with whom he shares an April birthday — may do more than make him feel good.

Said Pitters: “I’ve called Mrs. Bartley a couple of times. After she gets better, we’re probably going to look into the reverse mortgage for her.”

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